Frequently Asked Questions

Order & Delivery

Where is my order?

Orders are placed with our warehouse and are typically dispatched the day after they are ordered.Delivery times will vary based on shipping address, but it would usually take up to 5-7 working days for delivery. For more details about your order, quote your order number to:

How do I return my order?

If you would like to return your product, please contact our dedicated customer services team at for more information.

How do process my payments?

Payments on are processed by Firstdata payments and Realex. Neon does not have access to credit card details. All major credit cards are accepted by Firstdata Payments and Realex, but if you have any trouble purchasing, contact us at

The product I am looking for is out of stock, when will you have it back again?

Please keep checking back regularly on our website as we frequently update our stock levels. Alternatively, please contact us directly and we would be happy to help!

How long is the delivery time?

We deliver within the following timeframes: IRL: 3-7 days UK:5-7 days EU: 7-10 days USA: 1-5 days depending on the method of shipment chosen.


Product FAQs

Coming Soon